Terms of service
Welcome to ACCOX ACX. By accessing or using our website, placing an order, or using any services provided through this Site, you agree to the following Terms of Service.
These Terms apply to all visitors, customers, and users of the Site.
Article 1 - Eligibility
By using this Site, you confirm that you are of legal age in your country or region of residence, or that you are using the Site with the permission and supervision of a parent or legal guardian.
You may not use our Site, products, or services for any unlawful, fraudulent, or unauthorized purpose or in violation of any applicable laws.
Article 2 - Changes to These Terms
ACCOX ACX reserves the right to update or modify these Terms at any time.
Any changes will become effective once published on the Site. Your continued use of the Site after any updates constitutes your acceptance of the revised Terms.
Article 3 - Our Services
Through our Site, ACCOX ACX provides services including:
• Product information and online ordering;
• Order processing and delivery;
• Customer support;
• Handling of order-related issues where applicable;
• Promotional and marketing communications.
We reserve the right to modify, suspend, or discontinue any part of the Site or our services when necessary.
Article 4 - Temporary Service Interruptions
Access to the Site may occasionally be interrupted due to maintenance, technical updates, server issues, third-party service interruptions, or circumstances beyond our reasonable control.
We are not responsible for temporary service interruptions unless otherwise required by applicable law.
Article 5 - Orders
By placing an order with ACCOX ACX, you agree to provide accurate and complete information, including your name, shipping address, phone number, email address, and any information required for customs clearance.
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, modify, or cancel an order where reasonably necessary, including in cases involving:
• Suspected fraud or unauthorized transactions;
• Incorrect or incomplete customer information;
• Payment failure;
• Product availability issues;
• Suspected resale or misuse of our services;
• Technical or system errors.
If an order is canceled by us after payment has been successfully processed, the applicable amount will be refunded.
Article 6 - Payment
Available payment methods may vary depending on your country or region and will be displayed during checkout.
Customers are responsible for ensuring that their payment information is accurate and that they are authorized to use the selected payment method.
Any fees charged independently by banks, card issuers, payment providers, or currency conversion services are outside the control of ACCOX ACX.
Article 7 - International Orders, Customs & Import Requirements
ACCOX ACX ships internationally to selected destinations.
International customers are responsible for providing any information or documentation required by local customs authorities.
Depending on the destination country, additional information such as local-language names, personal customs clearance codes, identification information, or other customs documentation may be required.
Customers are responsible for ensuring that all customs information provided is accurate and matches the recipient information on the order.
Import duties, taxes, customs fees, or other charges imposed by local authorities may apply depending on the destination and applicable laws.
ACCOX ACX is not responsible for delays caused by customs authorities, incomplete customs information, recipient unavailability, or other circumstances outside our reasonable control.
Article 8 - Shipping & Delivery
Shipping methods and estimated delivery times will be displayed during checkout or communicated to the customer after purchase.
Delivery estimates are provided for reference only and are not guaranteed delivery dates.
Delivery may be affected by customs clearance, public holidays, weekends, weather conditions, carrier delays, local regulations, or other circumstances outside the reasonable control of ACCOX ACX.
Once an order has been handed to the shipping carrier, tracking information may take some time to become available or update.
Customers are responsible for providing a complete and accurate shipping address.
ACCOX ACX is not responsible for unsuccessful delivery caused by incorrect or incomplete information provided by the customer.
Article 9 - Refused, Unclaimed or Undeliverable Packages
Customers are responsible for monitoring their shipment and cooperating with the shipping carrier or customs authorities when required.
If a package is returned to ACCOX ACX because:
• The customer refuses delivery;
• The recipient cannot be contacted;
• Required customs information is not provided;
• Applicable duties, taxes, or required charges are not completed;
• An incorrect or incomplete shipping address was provided;
any additional shipping, return, customs, or handling costs may be deducted from any applicable refund where permitted by law.
Original shipping charges may be non-refundable.
Article 10 - Customer Information
You agree to provide current, complete, and accurate information when placing an order.
ACCOX ACX is not responsible for delivery delays, failed delivery, customs issues, or payment problems caused by inaccurate information provided by the customer.
Article 11 - Intellectual Property
All content appearing on the ACCOX ACX website, including but not limited to:
• Product designs;
• Garment designs;
• Graphics;
• Artwork;
• Photographs;
• Videos;
• Logos;
• Brand names;
• Text;
• Website content;
• Campaign materials;
is owned by or licensed to ACCOX ACX and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, commercially exploit, or otherwise use our content without prior written permission from ACCOX ACX.
Article 12 - Prohibited Uses
You may not use the Site to:
• Violate any applicable law or regulation;
• Infringe intellectual property rights;
• Submit false or fraudulent information;
• Upload viruses, malicious code, or harmful software;
• Attempt to interfere with the operation or security of the Site;
• Collect or misuse personal information belonging to others;
• Use automated systems or bots to interfere with purchases or Site operations;
• Engage in fraudulent transactions, chargeback abuse, or other misuse of our services;
• Engage in abusive, threatening, discriminatory, or unlawful behavior toward our team or other users.
We reserve the right to restrict or terminate access to our services where these Terms are violated.
Article 13 - Third-Party Services
Our Site may use or connect with third-party services such as payment providers, shipping carriers, analytics providers, ecommerce platforms, or social media services.
These third-party services operate under their own terms and privacy policies.
ACCOX ACX is not responsible for the availability, security, content, or operation of third-party platforms except where otherwise required by applicable law.
Article 14 - Limitation of Liability
We make reasonable efforts to provide a reliable and secure online shopping experience.
However, we do not guarantee that the Site will always operate without interruptions, delays, errors, or technical issues.
To the maximum extent permitted by applicable law, ACCOX ACX will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use the Site or from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.
Article 15 - Privacy
Personal information collected through the Site is handled in accordance with our Privacy Policy.
By using the Site, you acknowledge that certain information may be processed by service providers necessary to operate our ecommerce, payment, delivery, analytics, and customer service systems.
Article 16 - Termination
We reserve the right to suspend or terminate access to the Site or our services where a user violates these Terms, engages in fraudulent activity, abuses our services, or creates security or operational risks.
Any rights, obligations, or liabilities arising before termination will remain effective where applicable.
Article 17 - Force Majeure
ACCOX ACX will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:
• Natural disasters;
• Severe weather;
• War or civil unrest;
• Epidemics or pandemics;
• Government restrictions;
• Customs delays;
• Strikes or transportation disruptions;
• Internet or telecommunications failures;
• Shipping carrier interruptions;
• Failure of third-party platforms or service providers.
Article 18 - Governing Law
These Terms are governed by the applicable laws of Vietnam, without limiting any mandatory consumer protection rights that may apply to customers in their country or region of residence.
Any dispute will first be addressed through reasonable efforts between the customer and ACCOX ACX before further legal action is taken, where permitted by applicable law.
Article 19 - Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
Article 20 - Contact
If you have any questions regarding these Terms of Service, your order, or our policies, please contact ACCOX ACX through the contact information provided on our website.